I am a Senior Lecturer in Marketing and Deputy Director of Kingston University Behavioural Science Lab.
After 17 years of professional marketing experience in the industry within multinational organisations, I did my Ph.D. in Management in the University of Surrey. I also have an MSc in International Marketing Management and a fellowship in higher education (FHEA).
During my professional career with marketing executive roles including CMO, I led diverse teams, projects and managed well known consumer brands in FMCG such as those from Henkel, Schwarzkopf, and J&J. These span not only different product categories such as detergents, cosmetics, and soft drinks, but also projects in various geographies such as Istanbul, Moscow, Dusseldorf, and Milan.
I have been leveraging this strong wealth of industry experience in academia by focusing on research and teaching projects that are industry relevant and help create value and impact.
As a former marketing practitioner, I believe research in marketing and business needs to be timely and relevant; and deliver well-grounded knowledge on real-world challenges. My research interests include consumer behaviour, branding strategies, service recovery and emerging digital technologies (e.g., artificial intelligence) and how AI affects customer decision-making and well-being.
I have been collaborating with colleagues from University of Surrey (UK), Middlesex University (UK) and Curtin University (Australia) on in-progress research projects. We have been studying digital technologies from an interdisciplinary perspective as this topic crosses the disciplines of Marketing, Psychology, Organisational Behaviour and Computer Science.
I chair Research Seminar series at Customer Insights Hub at Kingston Business School. I am an Ad-Hoc reviewer for academic journals, including Journal of Business Research, Journal of Retailing and Consumer Services, International Journal of Consumer Studies, Journal of Marketing Management etc. I am a Member of the European Marketing Academy (EMAC); Chartered Institute of Marketing (MCIM) and Responsible Research in Business and Management Network (RRBM).
Senior Lecturer in Marketing & Deputy Director of Kingston University Behavioural Science Lab
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