Frequently asked questions about upcoming graduation ceremonies

On this page you will find answers to the most frequently asked questions about graduation ceremonies at Kingston University. Please read the FAQs before contacting the graduation team. If you need further support, please get in touch.

Answers to questions about:

Ceremony eligibility and award details

When is my ceremony?

Am I eligible to graduate?

Can I defer my graduation ceremony?

I am appealing my mark/award, how does this affect my graduation?

How do I get my certificate if I'm not attending my ceremony?

My name is spelt incorrectly on OSIS/I have changed my name, what do I do?

Visa support

Can I get a visa support letter? I am in the UK on a valid student visa and I would like to invite guests from my home country.

Can I get a visa support letter? I have returned to my home country, and would like to attend the ceremony with/without guests.

Graduation ceremonies and circumstances beyond the University's control

If the graduation ceremonies cannot take place due to circumstances beyond the University's control, such as Covid-19, and increased government restrictions on events and public health advice, ceremonies will be rescheduled to take place at a later date.

The University will not be held responsible for any losses, direct or otherwise, incurred by graduates or their guests by these cancellations, rescheduling or postponement.

Graduands and their guests should ensure that they have sufficient insurance protection to cover any losses they might incur as a result of ceremonies being cancelled or delayed. Full information can be found in our graduation terms and conditions.

How are you ensuring the safety of graduates and guests during the ceremonies?

Ticket booking

What is my student ID number?

I can't use the online booking system – is there another way I can buy tickets?

Why do my guests have to pay?

Who should I inform if my guests or I have special requirements?

I applied for my graduate ticket but can't attend. What should I do?

All or some of my guests can't attend. Can I get a refund?

I didn't receive a confirmation email when I ordered tickets. What does this mean?

How and when can I collect my tickets?

Communications and your data

Will I be sent any more information about my ceremony?

How is my data protected?

What is photography and filming consent?

Need further support?

Please read our frequently asked questions before contacting the graduation team. If you have queries that have not been answered in the FAQs, please get in touch.